Cravatti Investments LLC Service Policy

About Us

Cravatti Investments LLC is a company based in the United States, specializing in providing high-quality products from Bogotá, Colombia, delivered directly to customers in the U.S. using DHL Express. We ensure all operations adhere to U.S. legal standards, including consumer protection laws and data privacy regulations such as the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR) for applicable customers.

Service Commitment

Cravatti Investments LLC commits to providing a seamless shopping and shipping experience from order placement to delivery. We prioritize the confidentiality and integrity of our customer data and comply with all applicable U.S. laws concerning data protection and electronic commerce.

Privacy and Data Handling

Data Collection: We collect personal data necessary for fulfilling service obligations, including name, address, and payment information.

Use of Data: Personal data is used strictly for processing transactions, delivering goods, customer service, and compliance with legal requirements.

Data Protection: We employ robust security measures to protect personal data against unauthorized access, alteration, and misuse.

Customer Rights

Customers have the right to access, correct, or delete their personal data held by us, subject to legal and contractual constraints.

Customers may opt out of non-essential communications at any time.

Any concerns or claims regarding data handling can be directed to our designated Data Protection Officer at community@danteapparel.com.

Order Processing

Orders placed before 3:00 PM are processed the same day, while orders placed after this time are processed the next business day.

All shipments are free of charge and are typically delivered within 5 to 10 business days, depending on customs clearance.

Cancellation and Returns

Customers can cancel their orders within 24 hours without any penalty.

Returns are accepted within 30 days of delivery, provided the product is in its original condition. Return shipping costs are covered by Cravatti Investments LLC.

Modifications to the Service Policy

Cravatti Investments LLC reserves the right to modify this policy at any time to reflect changes in legal requirements, our practices, or the features of our services. Significant changes will be communicated to customers through standard communication channels or via our website.

Contact Information

For inquiries, complaints, or further information, customers can contact our customer service team at +57 3244112946 or via email at community@danteapparel.com. Our office hours are Monday through Friday, 7:30 AM to 5:30 PM.

Validity

This policy is effective as of 16/04/2024 and will remain in effect until further notice, subject to periodic reviews and updates.